Sep 04, 2014 hp laptop cord recall hewlettpackard recalls 6 million laptop cords over burn concerns. Hps msrp price is shown as either a standalone price or as a strikethrough price with a discounted or promotional price also listed. According to hps website, some affected power cords are labeled ls15 at the end of the cord. Hp has recalled over six million ls 15 ac power cords in the us and canada over potential fire and burn risks. Replacement programs and product recalls hp united kingdom. Aug 28, 2014 hewlettpackard recalls 6 million power cords. Please go to the hp notebook pc ac power cord replacement program website to see if the notebook ac power cord is affected. I have an hp pavilion 15e043cl notebook pc with model name e5k58ua i purchased august 20. Hp notebook pc ac power cord safety recall and replacement program commercial customer care phone numbers.
Aug 26, 2014 if youre using an hp or compaq laptop, stop and unplug your power cord now. Hp recalls 6 million firestarting power cords laptop mag. Aug 27, 2014 hp recalls 6 million laptop cords over burn concerns. Aug 30, 2014 to see if your cord may be affected, look for a ls15 marking molded into the connector that plugs into the ac adapter. My best friend purchased the same makemodel from the same place 2 weeks prior to myself. If you own an ls15marked power cord and want to submit it to the recall, head here. If the customers notebook, power cord or ac adapter show any signs of thermal failure, please contact hp and the standard health and safety elevation process will be followed. With 29 reports of power cords overheating and melting and claims of minor property damage, this recall is important, so take a minute and check if your power cord is part of the recall.
Hp believes that these power cords shipped with notebook or accessories may pose a fire risk. See figure 1 to qualify your power cord and request and replacement, go here. Acer computer australia pty limitedlinetek ls15 power cord. These particular cords can overheat and pose a potential fire and burn hazard, according to the hp safety recall and replacement program. Hp is now recalling one of the battery packs installed in more than 15 notebooks for possible burns and damage. Hp laptop power cord safety recall and replacement hp support forum 4393930. Do you have an hp laptop power cord with ls15 on it. Not all of the ac power cords with the ls15 mark are affected. Utilize our custom online printing and it services for small. List of laptop and tablet recalls 2018 and earlier. We have both have had this same issue almost from the beginning.
Check the ac adapter end of the ac power cord for the marking ls 15 molded into the connector. The cords were sold nationally from 1 sept 2010 to 31 march 2015 for use with acer, gateway and emachines branded notebook computers. Feb 06, 2018 list of laptop and tablet recalls 2018 and earlier. Hp recalls 6 million laptop cords over burn concerns zdnet. If you do not have a ls 15 power cord, please continue using the cord that was sent to you. If your cord is missing the identification label you can either call hp at 877 2196676 or visit this page on the hp website to find out if your power cord has been recalled. For step by step instructions on completing the webform, see the how to complete the hp webform for power cord replacement article.
Pocketlint has been told that the uk may also be affected and that the recall is global. The hewlettpackard ls15 ac power cords were distributed with hp and compaq notebook and mini notebook computers, and with. Hewlettpackard has issued a recall on its ls15 power cord thats used with compaq laptops and other devices. Safety recall notice ac power cords for hp and compaq notebook and mini notebook computers. Aug 27, 2014 if your device is affected, hp will provide a free replacement. If it is, a replacement cord approved for use in the country will be provided as a replacement. Important safety recall hp notebook pc ac power cord. Risk of cable overheating, presenting a risk of fire and burns. Hp states, the potentially affected power cords can be identified by a molded mark on the adapter end of the power cord.
Important safety recall hp notebook pc ac power cord safety recall and replacement program august 26, 2014 dear valued hp customer. Aug 27, 2014 hp is recalling around six million power cords that it shipped with notebooks and accessories, citing a risk of a fire and burn hazard to customers, after 29 instances of the cords overheating. This recall involves hewlettpackards ls 15 ac power cord. The government said the recalled chargers look like this and are stamped with the code ls 15. Please click the button below to be redirected back to the program summary page. Hp issues power cord recall for fire risk it decisions. Hpq explained that the recall only pertains to the cord that connects the power pack to the wall socket.
The batch of faulty chords are marked with the code ls15 moulded into the head of the plug. The ac power cords can be identified by an ls15 molded mark on the adapter end of the cord. Hp customers affected by this program will be eligible to receive a replacement ac power cord for each verified, recalled ac power cord at no cost, said a message on the companys site. The ac power cord can overheat, posing a potential fire and burn hazard. Linetek ls15 power cords have been recalled because they may overheat and could cause a fire or burns.
The first step in determining if the ac adapter you have is included in this recall is to check the cord for the code ls 15 printed on it. Hp recalls millions of ls 15 laptop power cables over fire hazard fears. This recall involves hewlettpackards ls15 ac power cord. Save on printer ink and toner to keep your office efficient and productive. I get home and see that my ideapad y560 has the exact same cord with the same date codes being recalled by hp. So if you have an hp compact or laptop or even an hp accessory check if the cord has ls 15 stamped.
Hewlettpackard recalls notebook computer ac power cords. Check the ac adapter end of the ac power cord for the marking ls15 molded into the connector. If you do not have ls15 on the connector, the power cord is not affected. In some instances the ls15 connectors electrical insulation may degrade over time with the potential to overheat, posing a fire and burn hazard. Buy new extra long 12 ft 3 prong ac laptop power cord cable for dell ibm hp compaq asus sony toshiba lenovo acer gateway msi notebook computer charger pwr. The following applies to hp systems with intel 6th gen and other futuregeneration processors on systems shipping with windows 7, windows 8, windows 8. Visit the hp notebook pc ac power cord recall website to verify if ac power cord is part of this program 3. Aug 26, 2014 hp recalls 6 million computer cords for fire risk. Hp recalls millions of laptop power cords worldwide. Hp recalls battery in more than 15 notebooks to prevent. Hp is recalling ls 15 ac power cords used with hp and compaq branded laptops. I own a hp probook 4530s and been noticing the acadapter brick is extremely hot when charging the laptop. Hp has announced a worldwide voluntary recall of up to 6 million ac power cords that were distributed with hp and compaq notebooks, mini notebooks, and some docking stations sold between september 2010 and june 2012. Orders that do not comply with terms, conditions, and limitations may be cancelled.
Not all hp and compaq notebook and mini notebook pcs were sold with an affected power cord. Hp recalls millions of ls15 laptop power cables over fire. Aug 27, 2014 the recall specifically targets the ls 15 ac power cord which was distributed globally with hp and compaq notebooks, mininotebooks, and certain ac adapterpowered accessories like docking stations. Aug 26, 2014 hewlettpackard recalls 5 million power cords. However, not all cables with ls 15 will be affected. The power cords affected by the recall are all labeled ls15. Additionally, these batteries may have been sold as accessories or replacement batteries for hp probook 4xx g5 430, 440, 450, 455, and 470, hp envy 15, and hp mobile thin clients mt20, mt21, and mt31 or for any of the preceding products from december 2015 through december 2018 through hp or an authorized service provider. Hp laptop cord recall hewlettpackard recalls 6 million laptop cords over burn concerns. Hewlettpackard recalls notebook power cords that pose a fire.
Ls 15 you have a potentially affected power cord and we encourage you to go to the hp safety recall website to request a replacement. On august 26, 2014 hp announced a worldwide voluntary recall and replacement program in cooperation with various government. The first step in determining if the ac adapter you have is included in this recall is to check the cord for the code ls15 printed on it. Hp has announced a voluntary recall and replacement program for certain ac power cords with ac adapters shipped with hp and.
If you purchased any hp or compaq laptop between september 2010 and june 2012, you may have a faulty power cord. The recall specifically targets the ls15 ac power cord which was distributed globally with hp and compaq notebooks, mininotebooks, and certain ac adapterpowered accessories like docking stations. Hp notebook pc ac power cord safety recall and replacement program announced august 26, 2014. Hp laptop power cord safety recall and replacement 5. The hewlettpackard ls 15 ac power cords were distributed with hp and compaq notebook and mini notebook computers, and with.
Hewlett packard is recalling its ls 15 ac power cords that were distributed with hp and compaqbranded notebooks and. Hp recalls 6 million laptop cords over burn concerns. On august 26, 2014 hp announced a worldwide voluntary recall and replacement program in cooperation with various government regulatory agencies, for affected ac power cords distributed worldwide with hp and compaq notebook and mini notebook computers including mobile thin. Overheating concerns have prompted hewlettpackard to issue a voluntary recall of more than 6 million power cords that were shipped with hp. Hp pavilion 11 14 15 17, hp stream 11 14, hp elitebook folio 1040, hp spectre x360 15 power supply cord by rolada in stock. If your device is affected, hp will provide a free replacement.
Hp laptop power cord safety recall it support miami. Aug 27, 2014 hewlettpackard hp notebook power cord recall issue due to fires, burns. Hewlettpackard recalls 5 million power cords cbs news. If your hp notebook and ac power cord was brought into one of these countries from another country, please determine if the cord has the ls 15 marking and if so, go to the recall web site to determine if it is one included in the recall. Black ac power cord provided with notebook and mini notebook computers and accessories such as docking stations between september 2010 and june 2012. Please click here to go to the hp power cord safety recall and replacement webform. Buy products related to hp laptop power cord products and see what customers say about hp laptop power cord products on free delivery possible on eligible purchases. Hewlettpackard has recalled more than 6 million laptop power cords that could pose fire and burn hazards.
Specifically, the part that connects from the power brick to the wall. The government said the recalled chargers look like this and are stamped with the code ls15. Hewlettpackard hp notebook power cord recall issue due to. I just verified my power cord has the ls15 label on it and qualifies for replacement. Hp power cord recall ls 15 ac power cords hewlettpackard recently issued a recall on over 500,000 notebook computer and docking station ac power cords. Current product replacement and recall programs for affected hewlettpackard and compaq products. Hp recalls 6 million laptop cables because they could. Consumers should dispose of the affected ls 15 power cord. All cables affected will have ls 15 in the black plastic on the adapter end of the power cord.
Sep 02, 2014 hp has announced a voluntary recall and replacement program for certain ac power cords with ac adapters shipped with hp and compaq notebook and mini notebook computers. The power cords are black in color and have an ls 15 molded mark on the ac adapter end of the power cord. If you have a lead with ls 15 on it and you bought your laptop between september 2010 and june. Apr 07, 2015 is my laptop computer power cord on the recall list of ls 15. Hewlettpackard issues recall for laptop power cords. Not all power cords with the ls 15 molded mark are affected. Consumers should dispose of the affected ls15 power cord. In cooperation with country government safety authorities, hp participates in voluntary recall programs when a defective part is shown to cause a potential safety hazard.
Hp recall notice, will your power cord go up in smoke. Hp, citing serious burn risk, issues global recall on. Hp is recalling around six million power cords that it shipped with notebooks and accessories, citing a risk of a fire and burn hazard to customers, after 29. Hp notebook pc ac power cord safety recall youtube. From basic office supplies, such as printer paper and labels, to office equipment, like file cabinets and stylish office furniture, office depot and officemax have the office products you need to get the job done. Hp laptop power cord safety recall and replacement hp. Ls15 you have a potentially affected power cord and we encourage you to go to the hp safety recall website to request a replacement.
Hp recalls 6 million laptop power cords over fire, burn. If you do not have a ls15 power cord, please continue using the cord that was sent to you. If you have a lead with ls15 on it and you bought your laptop between september 2010 and june. Hp notebook pc ac power cord safety recall and replacement. Hp recalls 6 million laptop power cords over safety risks.
Hp recalls 6m laptop power cords for fire and burn hazard. The recall includes hewlettpackards hp ls15 ac power cords, which were distributed with hp and compaq notebook. If you do not have ls 15 on the connector, the power cord is not affected. Hp recalls power cords for 6 million hp and compaq laptops.
The power cords are black in color and have an ls15 molded mark on the ac adapter end of the power cord. Is my laptop computer power cord on the recall list of ls. Hp participates in voluntary replacement programs for components or products that may cause functionality issues but are not related to a safety hazard. List of laptop and tablet recalls 2018 and earlier laptop mag. Ive seen several ls15 cords come out of the insulation. Hp ls15 ac power cord recall electrical safety first. I have been going through our hp power cords at working pulling all the recalled ls 15 power cords. Ac power cord safety recall and replacement program. Hp laptop power cord safety recall and replacement. To see if your cord may be affected, look for a ls15 marking molded into the connector that plugs into the ac adapter. Hp laptop power cord safety recall and replacement windows. This version of windows running with the processor or chipsets used in this system has limited. Iirc the recall is because the cord can come out of the insulation near the charger and cause a fire. Figure 2 hp is only recalling the power cord used with hp and compaq notebooks and mini notebooks and accessories such as docking stations.
The power cords were distributed with hp and compaq notebook and mini notebook computers and with ac adapterpowered accessories such as docking stations. Aug 28, 2014 hp believes that these power cords shipped with notebook or accessories may pose a fire risk. If you do not have ls15 on the connector, the power cord is. It can be challenging when webcam, audio, or tools dont work as expected. Aug 28, 2014 a worldwide recall of the power cable has been issued as the manufacture cant guarantee the chargers were only sold north america. I have a hp envy 15t3200 laptop that got knocked on floor today and went to black screen with some color to it. On august 26, 2014 hp announced a worldwide voluntary recall and replacement program in cooperation with various government regulatory agencies, for certain ac power cords used with ac adapters distributed worldwide with hp and compaq notebook and mini notebook computers, as well as with ac adapters provided with accessories such as docking stations. Power cords at risk have ls 15 on the adapter end of the power cord, though hp said that not all ls 15 power cords are affected. Power cords at risk have ls15 on the adapter end of the power cord, though hp. If youre using an hp or compaq laptop, stop and unplug your power cord now. Not all power cords with this molded mark are at risk, however there are serious cases developing and it is recommended that customers verify whether their power cord is at risk. Aug 28, 2014 the power cords affected by the recall are all labeled ls 15. Hp notebook pc ac power cord safety recall and replacement program.
The power cords are black in color and have ls15 molded on the ac adapter end of the power cord. Look for ls 15 on the ac adapter end of your cord, which plugs into the power brick. Energy and utilities unit nsw is the responsible regulator for this recall. View article information are you working from home. Hewlett packard is recalling its ls15 ac power cords that were distributed with hp and compaqbranded notebooks and. Replacement programs and product recalls hp official site. Is my laptop computer power cord on the recall list of ls15. Hp power cord recall ls15 ac power cords hewlettpackard recently issued a recall on over 500,000 notebook computer and docking station ac power cords. Buy ac adapter laptop charger for hp 15 r011dx 15 r015dx 15 r017dx g9d75ua, g9d66ua, g9d68ua, g9d75u hp 15 r018dx g9d76ua 15 r030nr g8q01ua, 15 r029wm, 15 r050nr, g9d76ua, g9d74ua sleekbook ultrabook laptop notebook battery power supply cord plug. Hp has recalled over six million ls15 ac power cords in the us and canada over potential fire and burn risks. I just verified my power cord has the ls 15 label on it and qualifies for replacement. Hp 15f039wm notebook pc energy star product information. Hp notebook pc ac power cord safety recall and replacement programme. Hp and the us consumer product safety commission said there have been several claims.
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